Which products have a 5-year warranty?

All Pallit brand pallet trucks, pallet stackers, mobile lift tables and electric lift tables come with a 5-year seller's warranty. The prerequisite for a basic or plus guarantee is that the product was purchased directly from our online shop Pallit.com and that it is a new device - used and B-goods from our outlet are excluded.

Which pallet jacks are covered by the Plus guarantee?

All Pro pallet trucks and stackers are covered by a Plus warranty with a wider scope. You can find the type of guarantee on each product page. The Plus warranty also does not apply to wearing parts (e.g. castors, ball bearings, seals, lamps), rechargeable batteries and batteries.

How long is the warranty on the motors and battery?

Our Plus warranty covers manufacturing-related damage to motors and batteries for 5 years. Motors are not included in the basic warranty.

Does maintenance work have to be carried out for a warranty claim to remain valid for the full 5 years?

Yes, regular maintenance and care are essential to keep your pallet truck or lift table running smoothly in the long term. Without such maintenance, your warranty claim will expire.

We're sorry to hear that. Please complete the warranty claim form and tell us about your experience so that we can help you in the best possible way. Please go through our troubleshooting checklist and the operating instructions beforehand to rule out possible errors.

The Trading EU GmbH provides a seller's warranty for all pallet trucks, stackers, and lift tables of our Pallit brand in accordance with the following provisions:

§ 1 Content and scope of the warranty

Rights under this warranty are granted only to the contractual partner of Trading EU GmbH, i.e., customers who have purchased the product directly from Trading EU GmbH. The warranty applies only to new goods. The rights under this warranty exist alongside any statutory warranty claims the customer may have against Trading EU GmbH. Such statutory claims are neither excluded nor restricted by this warranty. The scope of the warranty depends on the product: The basic warranty applies to all pallet trucks and stackers of Trading EU GmbH marketed under the brand name Pallit for business customers. Wear parts (e.g., rollers, ball bearings, seals, lights, batteries, accumulators, motors, hydraulics, and moving or sliding parts) are excluded from the warranty. All the professional pallet trucks listed above are covered by an extended Plus warranty with broader coverage. Wear parts (e.g., rollers, ball bearings, seals, lights), batteries, and accumulators are excluded from the Plus Warranty. Subject to the exclusions in the following provisions, a warranty case exists if a material defect occurs in a Pallit product within the warranty period. The warranty applies only to products purchased within the Federal Republic of Germany and Austria.

§ 2 Warranty period

The warranty period starts on the date of delivery to the customer. The basic warranty is valid for 12 months, while the Plus Warranty applies for 24 months.

§ 3 Warranty claims

To assert a warranty claim, the customer must report the defect in writing to Trading EU GmbH within the warranty period and provide proof of purchase. Trading EU GmbH reserves the right to repair the defective product, replace it with an equivalent product, or issue a refund.

§ 4 Warranty exclusions

The warranty does not cover damage resulting from improper use, neglect, modifications, or force majeure. It also does not apply to normal wear and tear or consumable parts.